Introduction

At Gosford RSL Club Ltd, including Galaxy Motel and Ashwood Motel (collectively 'Gosford RSL Club'), we are committed to respecting your privacy. This Privacy Policy outlines how personal information is collected, stored, used, and disclosed by Gosford RSL Club in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy applies to all interactions with Gosford RSL Club, including our websites: www.grsl.com.au, www.galaxymotel.com.au, and www.ashwoodmotel.com.au and official social media channels.

Collection of Personal Information

Gosford RSL Club collects personal information that is reasonably necessary for our business operations and activities. This may include:
- Name, title, date of birth and gender;
- Contact details such as address, email and phone number;
- Identification details (e.g., driver's licence);
- Information related to Club membership and loyalty programs;
- Information relevant to employment or job applications;
- CCTV footage from our venues;
- Records of communication and feedback.
We collect information when you knowingly provide it, such as when you:
- Join the Club;
- Use our services;
- Interact with our staff or websites;
- Submit a comment card, survey, competition entry, or job application;
- Use our mobile app or third-party services integrated with our operations.

Use of Personal Information

We use personal information to:
- Deliver Club services and fulfil obligations under the Registered Clubs Act 1976;
- Communicate with you regarding events, promotions, and operational updates;
- Improve our services through analysis and feedback;
- Manage employment relationships;
- Meet legal, regulatory, and security requirements.
You may opt-out of marketing communications at any time by contacting us or using the unsubscribe feature in our emails.

Disclosure of Personal Information

We do not sell or trade personal information. We may disclose your information:
- To trusted third parties who support our services (e.g., IT providers, mailing services);
- Where required or authorised by law;
- To third parties engaged to provide digital platforms, loyalty programs, or analytics.
Some of our service providers may operate outside Australia, including in the United States. While we take reasonable steps to ensure these parties comply with Australian privacy laws, we cannot always control how they handle personal data.

Webflex Technologies and App Data

Gosford RSL Club engages Webflex Technologies Pty Ltd to develop our mobile app. To enable app functionality, the following information may be provided to Webflex:
- First name
- Date of birth
- Gender
- Membership data
This data is stored on secure servers that may be located overseas. Webflex Technologies has undertaken to comply with applicable privacy obligations.

Security and Access

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access or modification. This includes restricted access, staff training, and secure systems.
You may request access to, or correction of, your personal information at any time by contacting our Privacy Officer.

CCTV Surveillance

We use CCTV in and around our venues for safety, crime prevention, and operational purposes. CCTV footage is retained securely and is only accessible to authorised personnel.

Cookies and Website Tracking

Our websites use cookies to enhance user experience and gather anonymous usage data. By using our websites, you consent to the use of cookies. You can manage cookie settings through your browser preferences.

Complaints Procedure

If you believe your privacy has been breached, please contact our Privacy Officer in writing. We will investigate the issue and respond promptly. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (www.oaic.gov.au).

Changes to This Policy

This Privacy Policy may be updated from time to time. The latest version will always be available at www.grsl.com.au and displayed in the Club’s foyer.

Contact Information

Privacy Officer
Gosford RSL Club Ltd
Phone: (02) 4323 2311
Email: gosrsl@grsl.com.au
Mail: 26 Central Coast Hwy, West Gosford NSW 2250